I would never personally ever sign on the dotted line to software that I haven't been able to get my hands on and play with.
John Attinger, Senior Director, Technology Adoption at Harbor
Attinger added that vendors should also provide client references of similar-sized law firms that have experienced identical pain points and solved them with their software.
[He] says pilots are for configuration after validating that the software works well. By focusing on configuration during the pilot, Attinger said firms would benefit from increased functionality when the tool goes live.
Pilots should be as robust as possible and include different real-world workflows.
If you really want the pilot to work, you need to have people doing it within the environment, and it has to matter.
Pilots are also iterative processes. Attinger said he has seen firms run multiple pilots of the same software, with the first pilot being for the IT department and then pilots for different practice areas.
The people aspect of the rollout requires robust training and change management, which refers to the methods organizations use to alter processes.
In simple terms, there's never enough change management and there's never enough training.
Attinger said firms that ignore change management usually get lower buy-in and adoption of the technology.
This is an excerpt of an article, "Demo To Rollout: How Law Firms Best Navigate New Tech", originally published by Law360 Pulse.
- Tech adoption
- Training
- Change management
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