Law firms have been changing the role of the legal secretary in response to clients' demands, new technology, and an aging workforce. The pandemic has accelerated the shift, with more self-service options and a focus on shared services models, centers of excellence, teaming, and third-party staffing models.
As law firms transition, they must consider how to allocate resources to the right kind of work, while also emphasizing tasks that improve legal service delivery and support client relationships.
This article was originally published on Law360.
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