You can buy tools. You can't buy maturity. Here's what actually builds it.
Harbor's Kevin Clem sits down with Adam Becker, Director of Legal Operations at Cockroach Labs, and Donovan Bell, Head of Global Legal Operations at Intel, for a conversation about what legal ops maturity actually looks like in practice, at a fast-scaling startup and at one of the world's largest enterprises.
What we cover:
- What legal ops maturity actually means, and why you can't buy it
- The fastest-impact first move: centralized knowledge, not new software
- Three questions to tell if an AI initiative advances maturity or just adds tools
- Why every new tool needs a retirement plan for something else
- What lawyers still get wrong about the role of legal ops
Listen to the full episode on
Key moments:
- 05:18 Building Legal Ops at a Startup — What Adam Did First
- 08:23 Keeping Legal Ops Strategic (Not Bureaucratic) at Intel Scale
- 13:39 AI: Maturity or Just Another Piece of Tech?
- 15:31 Every New Tool Needs a Retirement Plan
- 24:03 You Can't Buy Maturity: What Builds It Instead
- AI
- Business operations
- Legal operations
- Show all 6
