Ari Kaplan interviews Zena Applebaum of Harbor on the adoption of generative AI in the legal industry – how law firms and corporate legal departments are responding, and where generative AI is disrupting legal services the most.
Rather than equating "innovating" with "putting AI in everything", Zena suggests looking at innovation through a client-centric lens. Firms are innovating to deliver better client service, while legal departments are innovating to respond faster to the needs of their businesses.
Technology adoption and process automation are on the upswing, but more importantly, legal organizations are questioning the status quo when it comes to the processes themselves.
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