Harbor | Senior Manager - Discovery and Data Management Manager

Harbor is seeking a Senior Manager in our Discovery & Data Management solutions team, providing solutions to our corporate clients.

The immediate focus of this role will be to support a strong pipeline of legal hold system implementation and eDiscovery program assessment projects. This role is open to remote work in any US location, with a preference for those in Chicago, our headquarters and where some of the DDM team resides.

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Job Duties and Responsibilities

In this role, you will be responsible for the following:

Leading and supporting multiple engagements and client relationships
Managing all aspects of service delivery and project administration
Overseeing and mentoring team members, providing guidance, instruction, and oversight in driving the completion of deliverables and client commitments
Developing current and future client relationships through exceptional service delivery
Participating in business development and related marketing activities to support the continued growth of the team and Harbor, though a secondary focus to client execution

Client and Project Management

Facilitate workshops with senior legal and IT stakeholders to understand current state processes and gather future state goals and objectives
Benchmark eDiscovery processes, technologies, reporting and metrics, cost structures, spend, and team structures against industry best practices
Identify eDiscovery service providers and available technologies to satisfy client requirements
Develop and present recommendations and implementation roadmaps to client leadership teams on how to mitigate risk, lower costs, scale, and/or achieve operational efficiencies
Map current state workflows to new technology-enabled processes and/or integrations to create innovative yet practical solution frameworks
Create eDiscovery process documentation, workflow diagrams, playbooks, standard operating procedures, roles and responsibilities matrices, checklists, trackers, and other deliverables
Identify and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes
Define change management strategies and facilitate (or execute) key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience
Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers
Serve as lead project manager for system implementation projects, including creating and maintaining project schedules, managing the project budget and scope, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors
Serve as the primary point of contact and/or escalation path for our key client contacts, which include eDiscovery managers or directors, senior litigation attorneys, legal technology managers, legal operations leads, and legal IT managers

People and Team Development

Cultivate relationships at current clients and mentor junior team members to become trusted advisors and future lead client contacts
Support quarterly business reviews with key account clients
Enhance our methodologies, documentation, training, project delivery approaches, and tools
Actively manage, develop, coach and/or mentor junior team members across all facets of client execution and project management
Participate in company-wide strategic initiatives
Volunteer for company-sponsored community enrichment programs

Business Development

Participate in business development activities, including qualifying opportunities, creating proposals, leading or supporting new business pitches, and drafting statements of work
Develop and grow existing relationships with vendors and other partners to expand or create new service offerings
Attend industry conferences and events to bring fresh ideas and learnings back to broader team and identify new client opportunities
Contribute to thought leadership pieces (e.g., participate in webinars, draft an article)

Experience, Education and Other Qualifications

10+ years of relevant experience in legal consulting or eDiscovery services, specifically in a customer facing role advising clients
Significant experience performing eDiscovery process and/or technology assessments, selecting and implementing eDiscovery platforms, designing eDiscovery team structures and operating models, creating eDiscovery documentation (e.g., playbooks), or advising on best practices
Hands-on experience using and/or administering Exterro, Relativity, M365 Purview, Reveal, DISCO, Everlaw, Nuix, OpenText, or other similar systems
Four- year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education
Demonstrated knowledge of the following areas:
Electronic Discovery Reference Model (EDRM)
Federal Rules of Civil Procedure (FRCP)
Industry leading eDiscovery technologies and service providers
eDiscovery stakeholders and their typical roles and responsibilities
Common legal operations and eDiscovery platform integrations
Information governance and good data hygiene practices
IT implementation methodologies and controls
Managing project budgets, resources, and timelines
Ability to independently managing multiple concurrent engagements and clients
Excellent communication and storytelling skills (written, via data and deliverables, and verbally)
Keen attention to detail and capability to prepare polished client deliverables
Willingness to self-study and learn new concepts or technologies to solve problems
Aptitude and desire to learn and develop generative or other AI-enabled solutions
Have permanent US work authorization

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

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Senior Manager - Discovery and Data Management Manager

USA - Remote

The position is no longer available.