News Releases
Rubrik and Harbor Win LegalOps.com “Pioneering Use of AI” Award
Collaboration on AI legal knowledge agent wins recognition at 2025 Running Legal Like a Business
September 9, 2025 (Las Vegas, NV) – How do you scale a legal department to support a rapidly growing salesforce? Rubrik, the Security and AI Company, decided to implement a custom AI-driven solution, working with Harbor, the provider of consulting and technology services to the legal industry. The result – an AI legal knowledge agent that answers most commercial queries within minutes – has helped the Rubrik legal team accelerate the speed of business and close deals faster. The joint project has now won the “Pioneering Use of AI” Award at the 2025 “Running Legal Like a Business” Awards organized by LegalOps.com.
“Scaling legal services using AI requires vision. Accuracy is the priority, first and foremost. Driving efficiencies is important as well. But ultimately, it offers the opportunity to deliver a better experience to the end user,” said Justin Hectus, Managing Director, Harbor Labs. “The legal team at Rubrik has demonstrated a keen understanding of what its users need, how to use AI to increase responsiveness, and how to help the business grow.”
AI vs. humans: A more effective division of labor
Faced with significantly higher volumes of legal questions from the salesforce, the legal operations team at Rubrik knew it had to act fast. Rather than hiring more people to respond to emails, the team turned to Harbor Labs, based on the two companies’ successful collaboration on past projects. By automating responses to the most repetitive questions across all timezones, the legal department at Rubrik was able to eliminate cumbersome manual tasks, enabling team members to focus on higher priority issues.
During an extensive testing and calibration process, the AI agent learned from real-world interactions, steadily improving the rate at which it generated “ideal responses”. Recognizing that there would always be unique and unusual questions requiring human expertise, the legal team designed the workflow to escalate uncommon questions to human team members, who are now able to focus on responding to novel, nuanced situations.
“Harbor understands what legal departments need and brings unparalleled experience in what it takes to solve big problems using AI,” said Sami Najm, Director – Legal, Rubrik. “We value the Harbor Labs team as a partner that always challenges us to think outside the box, and has the technical expertise to implement advanced technology solutions. Our collaboration on the AI legal knowledge agent has resulted in a model that we can continue to build on and refine, also for use in other contexts, bringing out the best in both AI and human team members.”
About Harbor
Harbor is the preeminent provider of professional services to the legal industry encompassing strategy, technology, operations, and intelligence.
Our 800-strong team of strategists, technologists, and specialists navigates alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights.
Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. www.harborglobal.com.
About Rubrik
Rubrik (RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations. For more information, please visit www.rubrik.com and follow @rubrikInc on X (formerly Twitter) and Rubrik on LinkedIn.