Training can make a critical difference to users transitioning to iManage 10 – most importantly because the rewards of advanced search are so high.

In this video, Balden shares insights and lessons learned from her global training program for iManage 10.

She discusses timing of need-to-know vs. nice-to-know training, and using the LTC4 (Legal Technology Core Competencies Certification Coalition) standard as a benchmark for training lawyers, secretaries, and support staff. 

She also weighs the value of all-remote versus in-person training, and discusses offering highly personalized training options for a range of different learning styles.