Harbor | Legal Operations Trends in the Law Department Survey

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Survey editor Lauren Chung discusses the Harbor Law Department Survey's focus on strategies to address increasing demand for legal services, including the rising use of AI, as well as process and resource optimization.

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Make your voice heard in the 2025 Harbor Law Department Survey – a trusted source of benchmarking data for Fortune 500 legal ops leaders and GCs for 20+ years - now conducted in collaboration with CLOC.

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Lauren serves as Practice Optimization Officer for Harbor Labs, and leads the Strategy + Transformation practice. She focuses on enhancing the delivery and management of our services to accelerate business performance.

Lauren brings 25 years of management consulting and leadership experience to support law departments and law firms on transformational efforts that achieve organizational and operational efficiency through the alignment of people, process, and technology. She is also the editor of the Harbor Law Department Benchmarking Survey, now in its twentieth year.

Recognized as an industry thought leader, Lauren publishes and speaks regularly to industry groups on law department and law firm management best practices.

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