Applications management
Expert managed services for your strategic applications
Migrating strategic applications to the cloud is a complex undertaking. Law firms often find it challenging to hire specialists to support multiple enterprise applications during the transition.
Our strategic applications management experts support mission-critical legal technology platforms, whether on-premises or moving to the cloud.
These experts provide full lifecycle application support for systems including finance, new business intake and conflicts management, document management, marketing, and more.
You will benefit from:
- Increased predictability of spend.
- Proactive management of technology optimization and adoption.
- On-demand access to functional and technical experts across operational areas.
- Ability to scale quickly for special projects.
- Reduced need to hire, train, and allocate internal resources to specialize in specific applications.
This managed service offering includes:
- Business-as-usual support for designated applications including monitoring for system and performance issues, third-level support, and fault resolution.
- Proactive guidance around system and data integrity, and recommendations on upgrades, hot-fix updates, and dot-releases.
- Continuous improvement including implementation of system configurations, enhancements, upgrades, workflows, and testing.
- Strategic advice on issues such as integrations across cloud and on-premises systems.
- Point of contact to work with vendor escalation and resolution of issues related to software features and functionality (e.g., product bugs).
- Weekly status meetings and monthly management meetings.
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