Recorded live from the TLTF Summit, The Geek in Review interview Harbor’s Zena Applebaum about what’s next for legal tech adoption, firm training, and client-service workflows.
In this episode:
- Training emerged as the central theme, with a focus on workflow-based learning and giving attorneys early, practical wins with AI tools.
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Launching technology isn’t enough. What matters is adoption, enablement, and embedding those tools into everyday workflows.
- AI-driven workflows, such as using prior work product to generate structured responses, are reshaping the pace and consistency of client service.
- Predictions were made of uneven AI adoption across practice areas as firms adjust business models.
- The need for foundation-level investments in data and cloud infrastructure to support real AI enablement.
- AI
- Legal operations
- Tech adoption
- Show all 4
