A special episode ahead of CLOC Global Institute 2026. Harbor's Lauren Chung sits down with Stacy Lettie, Chief of Staff to the General Counsel at Organon, and Oyango Snell, President and CEO of CLOC, to unpack what the CLOC/Harbor State of the Industry Report reveals about where legal ops stands today and where it needs to go next.

Grounded in benchmark data across hundreds of law departments, they explore how to close the productivity gap, where AI is creating real traction, why benchmarking is a discipline not a one-time exercise, and how law departments can tell a stronger story about speed, value, and business impact.

What we cover:

• Why getting a seat at the table is no longer the end goal
• How flat budgets and rising demand are reshaping legal ops priorities
• Why cycle time may be the most important metric GCs are not tracking
• How benchmarking helps leaders validate decisions and build stronger business cases
• Why high-performing law departments will look fundamentally different in three years
• How legal ops can position itself as the fabric of the legal function, not a parallel workstream

Listen to the full episode on

• Spotify
• Apple Podcasts
• YouTube

Key moments:

• 4:12 - Legal Ops Has Evolved: From "The Job" to "Part of the Job"
• 19:03 - The Discipline of Annual Data: Keeping Law Departments on Their Toes
• 22:51 - Legal Ops as the Fabric of the Legal Function
• 23:13 - The Metric Most GCs Cannot Quote, and Why It Matters More Than Outside Counsel Spend
• 24:00 - Measuring Enterprise Impact, Not Just Cost